Privacy Policy

Last Updated: June 2026

JackCoHenry respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal data when you visit our website, contact us, place an order, join our mailing list, participate in our material hub or community, or interact with us online.

This policy is intended to support responsible personal data practices in line with Singapore's Personal Data Protection Act 2012, where applicable.

1. Personal Data We May Collect

Depending on how you interact with JackCoHenry, we may collect the following personal data:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Watch model, strap measurements, wrist measurements, and customisation preferences
Photos you send to us for pairing, sizing, or order support
Messages sent through email, WhatsApp, Instagram, forms, or other channels
Marketing preferences
Website usage data, cookies, device information, browser information, and IP address

2. How We Collect Personal Data

We may collect personal data when you:

Place an order
Submit an enquiry
Contact us by email, WhatsApp, Instagram, Telegram, or website form
Upload or send photos for leather pairing or strap recommendations
Join our mailing list, material hub, or community
Book an appointment
Participate in surveys, events, or promotions
Browse our website or interact with our digital ads
Communicate with us about returns, repairs, or order support

Data may be collected automatically through cookies, analytics tools, payment providers, or website platforms.

3. How We Use Personal Data

We may use your personal data to:

Process and fulfil orders
Confirm custom specifications
Recommend suitable leather, thread, lining, or strap options
Communicate about enquiries, orders, appointments, shipping, returns, repairs, or aftercare
Arrange payment, delivery, tracking, and customer support
Improve our website, services, products, and customer experience
Send marketing updates if you have subscribed or consented
Invite you to events, launches, community updates, or material hub content
Prevent fraud, misuse, or unauthorised transactions
Comply with legal, accounting, tax, regulatory, or operational obligations

4. Photos and Watch Information

Customers may send photos of watches, wrists, existing straps, or leather references to help us recommend pairings and sizing.

These photos are used for customer support, design recommendation, order confirmation, and production reference. We will not intentionally publish identifiable customer-submitted photos without permission.

If we would like to feature a project, watch photo, or finished piece for marketing, portfolio, or social media purposes, we will seek consent where appropriate.

5. Marketing Communications

If you subscribe to our mailing list, material hub, community updates, or marketing communications, we may send you updates about:

New materials
Watch strap pairing guides
Leather care content
Product launches
Events
Promotions
Bespoke project stories

You may unsubscribe or opt out of marketing communications at any time by using the unsubscribe link, replying to us, or contacting us directly.

We may still send non-marketing messages related to your orders, appointments, payments, deliveries, returns, or customer support.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve browsing experience, understand website performance, measure marketing activity, remember preferences, and support checkout functionality.

You may adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.

7. Disclosure of Personal Data

We may disclose personal data where necessary to provide our services or operate our business. This may include disclosure to:

Website and e-commerce platforms
Payment processors
Delivery and courier partners
Customer support tools
Email marketing platforms
Analytics and advertising platforms
IT, hosting, cloud storage, or security providers
Professional advisers, accountants, or legal advisers
Regulators, authorities, or law enforcement where required by law

We do not sell your personal data as a standalone product.

8. International Transfers

Some of our service providers may store or process data outside Singapore. Where personal data is transferred overseas, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to applicable Singapore data protection requirements, where required.

9. Data Protection and Security

We take reasonable steps to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission or storage is completely secure. Please avoid sending sensitive payment information, passwords, or confidential data through unsecured channels.

10. Retention of Personal Data

We retain personal data only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal, tax, warranty, dispute resolution, and business record purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

11. Access, Correction, and Withdrawal of Consent

You may contact us to request access to your personal data, correct inaccurate personal data, or withdraw consent for certain uses of your personal data.

Please note that withdrawal of consent may affect our ability to provide certain services, process orders, provide support, or maintain your account.

To make a request, contact info@jackcohenry.com

We may need to verify your identity before processing your request.

12. Third-Party Links

Our website, emails, or social media pages may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Please review the privacy policies of those third parties before providing personal data to them.

13. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal data, please contact us.